Here are the answers to frequently asked questions we receive most often about using our online ordering website, our products and our services. Still can’t find what you’re looking for? Contact us. We are more than happy to help.

Products

What's the difference between the way products look online and offline?
World and Main (Cranbury) makes every effort to accurately display products in both picture and description. How the products appear online has a lot to do with your monitor resolution. For example, the color of a WordLock padlock or cable lock may appear slightly different online as compared to what you receive in-hand. If you’re unsure of a product color or pattern, it's a good idea to check with your sales manager or customer service. Rest assured that when your product arrives, it will measure up to our quality standards.

How do I search for products on the site?
We designed our online ordering site in such a way that you can find products easily and quickly. You can search the site from the header search box, by typing in the item number, alias or model number, a brand name, product name or keyword. You can use the navigation on the left hand side of the category pages to further refine your results, such as by color, brand, product type, and more. You can also use the quick order function in the header, type in an item number or alias and the field will automatically provide suggestions based on the information you entered. If you have any difficulties, please feel free to reach out to you sales representative or contact us.

Orders and Payments

How do I place an order?
Placing an order is quick and easy. Start by making sure you’re signed in to your account. Add items to your basket by entering the quantity of the item you wish to order and then clicking on Add to Cart. You will see a pop alert on the right side of the screen, advising the product was successfully added to your cart. Continue ordering or click on the cart icon in the header to checkout and submitting your order. Follow the prompts to ensure your order is correct and click submit.

What is Quick Order and how does it work?
We’ve made adding product to your cart even easier. Click on Quick Order in the header and you can add items by entering the item number or alias/model number. By using quick order, you can add up to ten products to your cart at once. This is ideal when you know exactly what you’re looking for. Once you click Add to Cart, you will see a pop alert on the right side of the screen, advising the product was successfully added to your cart. Continue ordering or click on the cart icon in the header to checkout and submitting your order. Follow the prompts to ensure your order is correct and click submit.

Why can’t I enter or edit payment information?
This website is for online order submitting only. Your account’s predetermined payment terms apply to your orders. Please contact your sales representative with additional questions.

Cancellations or Changes

How do I cancel or change an order?
Please email or call your sales representative. If they are unavailable, you can also contact us and we will try to accommodate you. If your order has already been processed, it may be too late to cancel. In that case, our customer service team can assist you in the return process.

Returns and Exchanges

How do I return an order or exchange product?
Your account may have predetermined return and exchange agreements in place. We ask you please email or call your sales representative. If they are unavailable, you can also contact us and our customer service team can assist you in the return or exchange process. Returns to any World and Main (Cranbury) distribution center must contain a return authorization (RA). The RA number must be clearly marked on the outside of the boxes, and included on internal paperwork, for all shipments returning to our distribution centers.

Shipping and Pickup

Why can’t I enter or edit shipping information?
This website is for online order submitting only. Your account’s predetermined shipping terms apply to your orders. Please contact your sales representative with additional questions.

I have prepaid freight terms. How does that work on this website?
Your account’s predetermined shipping terms, including any prepaid freight agreements, apply to your orders. Accounts have different prepaid freight thresholds. Please contact your sales representative with additional questions about your account’s prepaid freight agreement, to ensure your orders meet or exceed the threshold to receive free freight.

What is the World and Main (Cranbury) Delivery Service Promise? Do I qualify?
We are excited to offer the World and Main (Cranbury) Delivery Service Promise. Our 24-Hour Delivery is available in select local market areas including NYC Metro, Long Island, New Jersey and Philadelphia. We promise to delivery your order within twenty-four hours, with no fuel surcharge and no freight charge.* In addition to the regional specifications, orders must meet the following criteria: (1) orders must be received by 4pm ET, (2) minimum order value of $700.00 USD. *Excludes Market Orders. No CODs. Next-Day delivery may not be available during severe weather conditions or if an appointment is required for delivery.

Support Center

What is the "Support Center"?
The support center holds information for registered account users, including user information, and web orders, invoice details and order history. Non-registered users can access company info, learn more about our brands and contact us.

Where can I see what I've ordered in the past?
Registered members can view their Order and Invoice History through the "Support Center" section.